Frequently asked questions

Open an event, choose your tickets or seats and continue to checkout. You need to be logged in to check out. Browsing events is open to everyone.

No. Ticketzy is a portfolio demo and payments are simulated. No card is needed and no money moves.

The price you see is the price you pay. Ticketzy’s commission is taken from the organizer’s payout, it is never added on top of the ticket price.

You can hold up to 8 seats at a time.

When you pick seats and continue, they are held for you for 120 seconds so nobody else can take them while you pay. A countdown on the checkout page shows the time left.

The hold ends, the seats are released for other people and your unpaid order expires. Go back to the seat map and choose again. Nothing is charged.

Seats are first come, first served. If someone else held or bought a seat before you, the map shows it as unavailable and you can pick another one.

120 seconds is the default of this demo, so the hold is easy to see in action. It is a server setting that a real service would set longer.

Yes, until 23:59 on the day before the event, in the time zone of the venue. For an event on 15 November in Seoul, you can refund until 23:59 Seoul time on 14 November. After that the order can no longer be refunded.

No. A refund covers the whole order, and it is only possible while none of the tickets in the order have been used.

Open the order from Orders in your account and use the refund panel. It shows the deadline in the venue’s time zone and the amount before you confirm.

When an event is cancelled, its paid orders are refunded.

No. Payments are simulated, so refunds are too: the order and its tickets change status and no money moves.

After payment, open Tickets in the account menu. Each ticket has its own page with a QR code.

At the entrance, staff scan the QR code of your ticket with the organizer’s check-in page. A ticket works once: after it is scanned it shows as used.

No. Show the QR code on your phone.

No. Whoever scans a valid code first gets in, so keep your QR codes private.

Sign up with an organizer account. An administrator checks the account before you can create events, and approves each event before it goes on sale.

A commission on each order, taken from the organizer’s payout: 10 % by default, 7 % after 5 completed events and 5 % after 20. An administrator can set a special rate for an account. Buyers never pay it.

Use Check-in in the organizer dashboard. Scan the QR code of a ticket with the camera or type its code.

Yes. Logged-in organizers have a messaging inbox in the dashboard for conversations with the Ticketzy administrators.

No. Payout figures are calculated from simulated orders and no money is sent.

You can browse events without one. You need an account to buy tickets, like events and write comments.

Use Sign up, choose a buyer or an organizer account and enter your email and a password.

Password reset is not available in this demo. You can create a new account with another email.

English, Korean, Russian and Uzbek, in a light or a dark theme. Use the buttons in the top bar; your choice is remembered on this device.

See the Privacy page. It is sample text written for this demo.